Privacy Policy

Privacy Policy

Last Updated: October 2025

Center U Wellness and Integrative Healthcare, LLC (“ dba Center U Wellness,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal, medical, and confidential information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our telehealth services, or otherwise engage with our practice.

1. Who We Are

Center U Wellness is a telehealth medical practice providing medical weight loss, hormone optimization, nutrition, fitness, and mindset services for women entrepreneurs and professionals. We are headquartered at:
2807 N Parham Rd, Suite 320, Henrico, VA 23294
 Mailing Address: 1021 Eden Way N, Suite 118 PMB 186, Chesapeake, VA 23320
 We currently serve patients located in Virginia, Arizona, Nevada, Wyoming, New Mexico, Idaho, North Dakota, South Dakota, Nebraska, and Montana.

2. Information We Collect

We collect information necessary to provide safe, effective, and compliant care. This may include:

A. Personal Information

  • Name, date of birth, contact information (email, address, phone).

  • Identification and demographic data (gender, location, etc.).

B. Medical Information

  • Health history, lab results, medications, diagnoses, symptoms, and treatment records.

  • Photos or videos submitted for medical review.

  • Information shared during telehealth visits, forms, or messaging.

C. Technical and Usage Information

  • IP address, browser type, device identifiers, and analytics data.

  • Cookies and tracking technologies used to improve website experience.

D. Payment Information

  • Billing address and payment method when you purchase programs or consultations. (Processed securely through HIPAA-compliant and PCI-compliant platforms; Center U Wellness does not store full credit card numbers.)

3. How We Use Your Information

We use your information to:

  • Provide medical evaluation, diagnosis, treatment, and follow-up care.

  • Communicate regarding appointments, lab results, or care plans.

  • Process payments and manage your account.

  • Improve our website, telehealth systems, and client experience.

  • Comply with legal, regulatory, and professional obligations (HIPAA, state telemedicine laws).

  • Send educational or marketing content only with your consent (you may unsubscribe at any time).

4. Legal Basis for Processing (for Applicable Jurisdictions)

We process your information under the following lawful bases:

  • Your explicit consent for medical treatment and data use.

  • Performance of a contract when you enroll in a program or service.

  • Legal obligation to maintain medical records.

  • Legitimate interest in operating and improving our business and services.

5. How We Protect Your Information

Your data security is a top priority. We use:

  • HIPAA-compliant electronic health record (EHR) and messaging platforms.

  • Encrypted data transmission and secure storage.

  • Access controls, audit logs, and regular security reviews.

  • Business Associate Agreements (BAAs) with third-party vendors handling protected health information (PHI).

Despite these safeguards, no system is 100% secure. We encourage you to protect your passwords and access devices.

6. Sharing and Disclosure

We do not sell or rent your personal information.
We may share information only in these circumstances:

  • With your consent or at your direction.

  • With licensed healthcare providers involved in your care.

  • With third-party vendors (e.g., labs, pharmacies, billing platforms) under HIPAA-compliant agreements.

  • As required by law, regulation, or court order.

  • In case of safety concerns, to prevent harm to you or others.

7. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand site usage and improve functionality. You can disable cookies in your browser settings. Analytics data is not linked to identifiable medical information.

8. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or request deletion of your data.

  • Obtain copies of your medical records.

  • Restrict or object to certain types of data processing.

  • Withdraw consent for marketing communications.
    To exercise these rights, email us at info@centeruwellness.com.

9. Data Retention

We retain medical and business records as required by law (typically 6 years or longer depending on state regulations). Non-medical inquiries and marketing data are stored only as long as necessary for business or legal purposes.

10. Children’s Privacy

Our services are designed for adults 18 and older. We do not knowingly collect or process data from minors.

11. Links to Other Websites

Our website may contain links to third-party websites (e.g., pharmacy portals or lab partners). We are not responsible for their privacy practices. Please review their policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date. Material changes will be communicated via email or client portal notification.

13. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Center U Wellness and Integrative Healthcare, LLC
 Email: info@centeruwellness.com
 Mailing: 1021 Eden Way N, Suite 118 PMB 186, Chesapeake, VA 23320
 Phone: 757 993 8801

Notice of Privacy Practices (HIPAA)

As a covered entity under the Health Insurance Portability and Accountability Act (HIPAA), Center U Wellness also maintains a Notice of Privacy Practices detailing how medical information may be used and disclosed for treatment, payment, and healthcare operations. This notice is available upon request and provided to all patients at intake.